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Complaining about your solicitor will stay free, but firms that ignore you may soon pay £400
15/08/2026The Legal Ombudsman has ruled out charging consumers, and wants to fine firms that don’t reply within eight weeks. The consultation closes on 2 September.
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From October, the Financial Ombudsman can turn your complaint away. Here’s what that means for how you write it
14/08/2026New dismissal powers start on 1 October. One of the grounds is that there was no financial loss or material distress, which makes spelling out the impact of what happened more important than ever.
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The competition watchdog wants to scrap 27 consumer protections. You have until 11 September to object
13/08/2026The CMA says measures covering extended warranties, package holidays and more are no longer needed. Here’s what’s actually being removed, and what isn’t.
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The Energy Ombudsman: coverage, deadlines, how to refer
Published 11 Aug 2026The short answer Billing chaos, a switch gone wrong, a smart meter that never works, communal heating charges you can’t unpick. If your energy supplier has said no or gone quiet, this is where it goes. The supplier gets eight weeks, or less if it admits deadlock; you then get twelve months. It’s free, awards reach £10,000, and the company…
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Car finance: the redress scheme and your standing rights
Updated 11 Aug 2026The commission redress scheme without the claims-firm cut, plus the two rights that outlast it: a faulty car is the lender’s problem, and half paid means you can walk away.
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Scammed into a bank transfer? Your refund rights
Updated 11 Aug 2026Banks must refund transfer scams up to £85,000 within five business days, and the burden of proving you were careless sits on them. The rules, the script, and the escalation route.
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That “unpaid parking” text from RingGo isn’t from RingGo
11/08/2026Fake texts claim a review has found parking charges outstanding and link to a cloned payment page. Here’s how to check, and the one trick worth knowing about.
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Section 75: when you can claim from your credit card company
Updated 10 Aug 2026Pay any part of it by credit card and the card company is liable with the seller for anything over £100: the law, the letter, and what to do when they say no.
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Subject access requests: get the file they hold on you
Updated 10 Aug 2026Here is how to make a Subject Access Request alongside any complaint.
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FCA car finance campaign
10/08/2026A quarter of car finance customers think they need a claims firm to complain. The FCA’s new campaign says otherwise and points to a free template letter.
Written by lawyers. Free to read. Nothing to sell you.Sunday 23 August 2026
