News
Rulings, scams, redress schemes — what changed, and what it means for the money you’re owed.
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Sector Professional Services
Complaining about your solicitor will stay free, but firms that ignore you may soon pay £400
The Legal Ombudsman has ruled out charging consumers, and wants to fine firms that don’t reply within eight weeks. The consultation closes on 2 September.
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Sector Money
From October, the Financial Ombudsman can turn your complaint away. Here’s what that means for how you write it
New dismissal powers start on 1 October. One of the grounds is that there was no financial loss or material distress, which makes spelling out the impact of what happened more important than ever.
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Sector Shopping
The competition watchdog wants to scrap 27 consumer protections. You have until 11 September to object
The CMA says measures covering extended warranties, package holidays and more are no longer needed. Here’s what’s actually being removed, and what isn’t.
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Sector Motoring
That “unpaid parking” text from RingGo isn’t from RingGo
Fake texts claim a review has found parking charges outstanding and link to a cloned payment page. Here’s how to check, and the one trick worth knowing about.
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FCA car finance campaign
A quarter of car finance customers think they need a claims firm to complain. The FCA’s new campaign says otherwise and points to a free template letter.
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Sector Shopping
A mattress firm admitted its countdown timers broke the law. Now the government wants fake discounts banned outright
Emma Sleep admitted misleading countdown timers and false “high demand” messages. A fortnight later, ministers announced a consultation on banning fake “was” prices.
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Cancelling a subscription is about to get easier: you’ll get 14 days to change your mind
New rules land in January 2027: clearer information up front, reminders before you’re charged, an easy exit, and a cooling-off period after a renewal.
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Blue Motor Finance has gone into administration. Here’s what it means if you have a loan or a claim
The lender went into administration on 30 July. Keep paying your loan, but if you’re owed compensation, you’re unlikely to get all of it, and there’s no safety net.
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Sector Housing & Property
Social housing tenants get new rights to see how their landlord is run
From October, housing associations must publish how they spend money and perform, and from April 2027, tenants can demand information directly. Here’s how the new rights work.