Money
Banks, credit, loans, pensions and payments, and the scams that target them. Most complaints here end at the Financial Ombudsman, and it costs you nothing to get there.
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Sector Money
From October, the Financial Ombudsman can turn your complaint away. Here’s what that means for how you write it
14/08/2026New dismissal powers start on 1 October. One of the grounds is that there was no financial loss or material distress, which makes spelling out the impact of what happened more important than ever.
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FCA car finance campaign
10/08/2026A quarter of car finance customers think they need a claims firm to complain. The FCA’s new campaign says otherwise and points to a free template letter.
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Cancelling a subscription is about to get easier: you’ll get 14 days to change your mind
10/08/2026New rules land in January 2027: clearer information up front, reminders before you’re charged, an easy exit, and a cooling-off period after a renewal.
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Blue Motor Finance has gone into administration. Here’s what it means if you have a loan or a claim
10/08/2026The lender went into administration on 30 July. Keep paying your loan, but if you’re owed compensation, you’re unlikely to get all of it, and there’s no safety net.