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A mattress firm admitted its countdown timers broke the law. Now the government wants fake discounts banned outright
10/08/2026Emma Sleep admitted misleading countdown timers and false “high demand” messages. A fortnight later, ministers announced a consultation on banning fake “was” prices.
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Cancelling a subscription is about to get easier: you’ll get 14 days to change your mind
10/08/2026New rules land in January 2027: clearer information up front, reminders before you’re charged, an easy exit, and a cooling-off period after a renewal.
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Blue Motor Finance has gone into administration. Here’s what it means if you have a loan or a claim
10/08/2026The lender went into administration on 30 July. Keep paying your loan, but if you’re owed compensation, you’re unlikely to get all of it, and there’s no safety net.
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Social housing tenants get new rights to see how their landlord is run
09/08/2026From October, housing associations must publish how they spend money and perform, and from April 2027, tenants can demand information directly. Here’s how the new rights work.
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Financial Ombudsman
Updated 10 Aug 2026Who the Financial Ombudsman covers, the deadlines on both sides, what it can award, and exactly how to refer, free, without a claims firm.
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No response to your complaint? Silence has a deadline
Updated 10 Aug 2026The waiting periods that turn silence into grounds, the one chase worth sending, and how to escalate when they never reply.
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What counts as a final response, and what to do with a no
Updated 10 Aug 2026How to tell whether a refusal is really a final response, when the six-month clock starts, and what to do next
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How to write a complaint letter that gets taken seriously
Updated 10 Aug 2026What to put in, what to leave out, and the exact sentences that trigger your legal rights, with a template you can copy.
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How to complain, and what to do when they say no
Updated 10 Aug 2026Complain in writing, give them eight weeks, then go to the ombudsman — free. The deadlines that decide it, and what to do when they ignore you.
Written by lawyers. Free to read. Nothing to sell you.Sunday 23 August 2026
