A site that trades on accuracy owes you a public record of its mistakes.
The standard
When something on this site is wrong, we fix it quickly and we fix it visibly. Material errors (which is anything that could change what a reader does, like a deadline, a right or an obligation) are corrected on the page, noted with a date, and logged here.
Spotted something?
Email corrections@kickupafuss.co.uk with the page and what you think is wrong. If you know a source, that helps but isn’t required. We check the claim against the primary source, and if you’re right we fix the page, log it below, and thank you. If we think the page is right, we’ll reply and show our working. Either way you get an answer, because this site is all about transparency and creating a community that works together.
The log
7 August 2026 — How to complain, and what to do when they say no. An earlier version said a financial firm “must send you either a final response or a holding letter by the end of week four”. The current FCA Handbook contains no such four-week rule. Firms must acknowledge complaints promptly and respond fully within eight weeks. The claim circulates widely on claims-company websites, which is where it belongs. Caught in our own source-checking; the page now describes chasing at four weeks as good practice rather than their obligation, and notes that even a week-eight holding letter must tell you about your right to go to the ombudsman.
The log shows the process working.