There are many choices of Ombudsman. In fact, there are a total of 53 organisations that deal with complaints that are escalated. These include many different types of companies, from removal firms to finance firms. The tool below will guide you in the right direction.
Where do I start?
Two questions. We’ll tell you who to complain to, how long they get, and how long you have afterwards.
No sign-up. We don’t keep your answers, and nothing you type leaves your device.
Why we built this
Knowing where to direct your complaint can be overwhelming. There are also some organisations that you might never have considered were governed by an Ombudsman. Each have different time scales and requirements. For some companies, there isn’t an Ombudsman that you can take the complaint to, but there may be other options.
Answer two quick questions and the tool will point you in the right direction. If you’d rather read the whole process first, start with how complaining works, start to finish.
No information is stored on our system. We have researched all the Ombudsman’s published process and ensure you get the up-to-date information. All guides link to the source information.